Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the TENSCOREE mobile application, website (tenscoree.com), and related services (together, the “Services”) operated by TENSCOREE (“we”, “us”, “our”). By creating an account, downloading the app, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Guidance tool only — not medical or professional advice

TENSCOREE provides fitness form feedback, coaching coordination tools, training plans, and related features as a guidance and education aid. Scores, cues, plans, nutrition suggestions, and AI or camera-based analysis are estimates and suggestions only. They are not medical advice, physiotherapy, diagnosis, treatment, or a guarantee of results. Do not treat any output as pure fact. Always use your own judgment and consult a qualified doctor, physiotherapist, or other professional before starting or changing exercise, especially if you have injuries, illness, or other conditions. If you feel pain, dizziness, or distress, stop immediately and seek medical help.

2. Assumption of risk — physical activity

Exercise and sports carry inherent risks of injury, including serious injury or death. You voluntarily assume all risks arising from your use of the Services and from any training, sessions, or advice you undertake with personal trainers (“PTs”), gyms, or other users. To the fullest extent permitted by law, TENSCOREE is not liable for injuries, health outcomes, property damage, or other losses related to exercise, form analysis, plans, or coaching obtained through the Services.

3. No liability for user or PT conduct

TENSCOREE is a platform. We do not employ or control gyms, PTs, or members as your trainers or employers (unless we expressly say otherwise in writing). We are not responsible for the behaviour, statements, content, advice, or omissions of any member, PT, gym, or other third party. That includes, without limitation:

• harassment, bullying, discrimination, threats, fraud, or scams;
• unsafe coaching or negligent training advice;
• inappropriate sexual content or conduct, including explicit or suggestive images, videos, or audio;
• dirty talk, sexual solicitation, or other offensive language;
• illegal activity or any other misconduct on or off the Services.

Report serious issues to us and to the appropriate authorities. We may suspend or terminate accounts that violate these Terms, but we are not obliged to monitor all activity and we are not liable if we fail to prevent or detect misconduct.

4. Acceptable use

You agree not to upload, send, or share unlawful, hateful, harassing, sexually explicit, pornographic, or otherwise inappropriate content; not to solicit minors; not to impersonate others; not to reverse engineer or abuse the Services; and not to use the Services to harm others. PTs and clients remain solely responsible for their communications and professional obligations to each other.

5. Accounts and age

You must be old enough to use the App Store in your country (or have parental consent). Keep your login secure. You are responsible for activity under your account. Invite codes are for people you intend to coach or train with.

6. Payments

Optional paid coaching (packages, reviews, sessions, and similar) is a transaction between you and your PT (or gym, where applicable), typically via Stripe Connect. TENSCOREE may take a platform fee. Prices are set by the PT above platform minimums where applicable. Facility NFC / floor features require a partner gym pass; a PT package alone does not unlock facility floor rights.

7. Intellectual property

The Services, branding, and software are owned by TENSCOREE or its licensors. You retain rights to content you upload, and grant us a licence to host and process it to operate the Services.

8. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TENSCOREE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF THE SERVICES, USER OR PT CONDUCT, OR RELIANCE ON ANY GUIDANCE, SCORE, OR PLAN. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TENSCOREE (NOT TO A PT) IN THE THREE MONTHS BEFORE THE CLAIM OR (B) €50. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.

10. Indemnity

You agree to indemnify and hold harmless TENSCOREE from claims arising out of your misuse of the Services, your content, your breach of these Terms, or your interactions with other users, PTs, or gyms.

11. Termination

We may suspend or terminate access for breach or risk. You may delete your account in the app (Settings). Provisions that should survive (including liability, indemnity, and acceptable use) will survive termination.

12. Changes

We may update these Terms. Continued use after changes means you accept the updated Terms. The current version is published on this page and in the app.

13. Contact

[email protected] · tenscoree.com

This page is provided for product and App Store compliance. It is not personalised legal advice. Have a solicitor review before relying on it in a dispute.